Does MuxForms calculate NPS automatically?

Export or search scores; compute promoter % minus detractor % in your analytics tool.

Delighted or Typeform instead?

Use survey SaaS for advanced logic; MuxForms when you want one backend with support and churn forms.

Email blast to all users?

Link to your /nps embed; enable Turnstile and rate limits.

Use cancellation-feedback use case for exit surveys alongside NPS.

MuxForms NPS forms collect the standard 0–10 recommendation score and follow-up comment on your thank-you page or via in-app JSON—one inbox for promoters and detractors without Delighted or Typeform, with hidden account_id for cohort exports.

Use case

Lightweight NPS without a survey platform

You do not need a survey SaaS for one 0–10 score and one follow-up question—especially when the response should sit next to support and churn data in one backend.

NPS template

Field	Purpose
score	0–10 NPS scale
comment	Verbatim reason
touchpoint	Hidden lifecycle stage
account_id	Hidden logged-in user

Net Promoter Score is a single question with a standard scale. Product teams delay NPS because Typeform or Delighted adds another login, another export, and another silo when you only needed eleven select options and a textarea.

MuxForms embeds on post-checkout thank-you pages, in-app “How are we doing?” modals (POST JSON), or quarterly email campaigns that link to a branded `/nps` page on your domain—not a third-party survey URL.

Required `score` select 0–10 plus optional `comment` captures the classic NPS follow-up. Add email when respondents are logged out; pass hidden `account_id` and `plan` from authenticated pages for cohort analysis in exports.

Promoters (9–10), passives (7–8), and detractors (0–6) are easy to filter in inbox search before you build a dashboard. Customer success can outreach detractors manually from notify email while scores accumulate.

Trigger timing matters: post-onboarding day 14, post-support resolution, or post-renewal—use separate forms or hidden `touchpoint` so you do not mix lifecycle stages in one average.

Pair with the cancellation-feedback use case for churn: NPS measures relationship health; cancellation forms capture exit reasons. Same MuxForms account, different schemas.

Public NPS pages need honeypot and rate limits; in-app POST uses ingest secret. Optional Turnstile when you email a public link to your entire user base.

Ready-made template

Create a form named Success — NPS with these fields, then paste the embed on your page. Set hidden account_id on logged-in pages; notify customer-success@; separate forms per touchpoint if averages must stay clean.

Field	Type	Required
How likely are you to recommend us to a friend or colleague?score	select	Yes
What is the main reason for your score?comment	textarea	No
Emailemail	email	No
Your rolerole	select	No
Account IDaccount_idhidden	text	No
Planplanhidden	text	No
Touchpointtouchpointhidden	text	No
Leave blank_hphidden	text	No

Embed demo

Illustrative preview—wire your form id after signup.

Schema JSON

{
  "name": "Success — NPS",
  "fields": [
    {
      "name": "score",
      "label": "How likely are you to recommend us to a friend or colleague?",
      "type": "select",
      "required": true,
      "options": [
        "0",
        "1",
        "2",
        "3",
        "4",
        "5",
        "6",
        "7",
        "8",
        "9",
        "10"
      ]
    },
    {
      "name": "comment",
      "label": "What is the main reason for your score?",
      "type": "textarea",
      "required": false
    },
    {
      "name": "email",
      "label": "Email",
      "type": "email",
      "required": false,
      "placeholder": "Optional if logged in elsewhere"
    },
    {
      "name": "role",
      "label": "Your role",
      "type": "select",
      "required": false,
      "options": [
        "End user",
        "Admin",
        "Buyer",
        "Other"
      ]
    }
  ]
}

Embed snippet

<div data-form-id="FORM_UUID"></div>
<script src="https://www.muxforms.com/embed.js" defer></script>

Common questions

Does MuxForms calculate NPS automatically?: Export or search scores; compute promoter % minus detractor % in your analytics tool.
Delighted or Typeform instead?: Use survey SaaS for advanced logic; MuxForms when you want one backend with support and churn forms.
Email blast to all users?: Link to your /nps embed; enable Turnstile and rate limits.
Related churn data?: Use cancellation-feedback use case for exit surveys alongside NPS.

Create the form for this job.

Then clone the pattern for the next site or app.

Upgrade to Pro